If you Return your item(s) to us within 28 days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund.
Refunds within the statutory period are made in line with the Consumer Contract Regulations.
Sale items are non returnable.
Please send all Returns to:College Farm, Fitzalan Road, Finchley, London, N3 3PG
It is essential that you include a covering note with your parcel, telling us:
Your Original Order Number,
Your Name and Contact Phone Number,
Whether you would like a Refund or an Exchange (and what you might require in exchange).
We strongly advise customers to obtain proof of postage from the delivery company you choose to use, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation directly from the delivery company. Return costs will be covered by the buyer.
Exchanges
Exchanges are subject to stock availability. Please call 0208 349 0690 for up to date stock
For Exchanges, payment for postage will be required in advance via debit or credit card to cover the new Outbound postage. The cost will usually be the rate of the Original Postage Cost. Please E-Mail info@college-farm.co.uk if you have any queries regarding exchange postage costs. Payment of a standard delivery charge of £4.95 will be required to send you your replacement item(s).
Incorrect/Faulty Items
If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by E-Mailinginfo@college-farm.co.uk . In regards to incorrect/missing items, this needs to be within 3 days of receipt of delivery. We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to our Returns Department for Inspection and verification of the fault prior to dispatching any replacements or issuing any refund. We regret that we are unable to issue any replacements or refunds until we have verified the fault.
Please do not return any incorrect/faulty items without having contacted us first oninfo@college-farm.co.uk We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that our team are here to help you and always aim to resolve issues as quickly and easily as we can. Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue.
Where incorrect or faulty items are verified, College Farm will usually arrange postage for the return of the item(s). We will also cover outbound postage costs of any replacement goods required.
Other Returns Information
In order to minimise potential fraud, all refunds will be made via the original payment method. Refunds may take up to 3 working days to appear back in your account.